Grimace Remote: Remote IT Support and Website Development in East Gippsland
Professional remote IT support and bespoke website development. Secure, transparent service, backed by our No Fix, No Fee guarantee. Proudly based in Bairnsdale, Victoria, and serving clients throughout East Gippsland.
Services
Grimace Remote provides professional remote IT support and bespoke website development to individuals and businesses throughout East Gippsland. We are based in Bairnsdale, Victoria.
Support is delivered through a secure, encrypted Splashtop connection, and websites are engineered with modern, high-performance technology. View our transparent pricing or see how remote support works.
Remote Eligibility
Remote support is available where your device meets the following requirements:
An active internet connection
Windows 10 or 11, or macOS 12 or later
The ability to approve the connection request when prompted
A software-related issue, rather than physical damage
Prompt, secure technical assistance for Windows and macOS, delivered with patience, clarity and a methodical approach.
Software and Applications
Installation and update failures
Microsoft Office troubleshooting
Web browser configuration and repair
Windows and macOS updates
Application stability and crash resolution
Typical engagement: up to 60 minutes. Fee: $89.
Security and Malware
Virus and malware removal
Ransomware risk assessment
Browser hijacker remediation
Antivirus deployment and configuration
System security hardening
Typical engagement: 60 to 90 minutes. Fee: $89, with additional time billed at $22.25 per 15 minutes.
Network and Connectivity
Wi-Fi connection diagnostics
Device-side performance issues
Network driver resolution
VPN configuration
Network printer setup
Typical engagement: up to 60 minutes. Fee: $89.
Email and Communication
Outlook configuration
Gmail application setup
Send and receive fault resolution
Zoom and Microsoft Teams installation
Calendar synchronisation
Typical engagement: up to 60 minutes. Fee: $89.
Data and Backup
Cloud backup implementation
File recovery assistance
Photo and document organisation
External drive setup
Data migration between devices
Typical engagement: 60 to 90 minutes. Fee: $89, with additional time billed at $22.25 per 15 minutes.
Personalised Computer Tuition
Email fundamentals
Video conferencing instruction
Online safety and scam awareness
Photo management
Patient, one-on-one instruction for seniors
Typical engagement: 60 to 90 minutes. Fee: $89, with additional time billed at $22.25 per 15 minutes.
Website Development
Custom websites built with Next.js, React, TypeScript and Tailwind CSS. Each project is designed for small businesses, professionals and local service providers who require a credible, high-performing online presence.
Performance
Built on Next.js for rapid page loads, automatic code splitting and consistently strong performance.
Mobile-First Design
Every website is fully responsive and presents consistently across phones, tablets and desktop computers.
Search Engine Optimisation
Search best practices are built in from the outset, including meta tags, Schema.org markup and semantic HTML.
Additional Services
Beyond the initial build, we provide the ongoing services required to keep your website secure, visible and performing well.
Local SEO and Online Visibility
Optimised page titles, meta descriptions and image descriptions, together with the setup and refinement of your Google Business Profile, so that local customers can find you.
Website Care Plans
Monthly or annual plans covering software updates, security patches, scheduled backups and minor content amendments, so your website remains current and protected.
Managed Website Hosting
Secure, high-performance hosting on a reputable platform, with deployment, monitoring and ongoing maintenance handled on your behalf for a single recurring fee.
Domain Name Registration and DNS Management
We assist with registering your custom domain name, which remains registered in your business name, and manage your DNS records, renewals and website connections so that ownership always remains with you.
Professional Business Email
Branded email addresses on your own domain, such as you@yourbusiness.com.au, delivered through Google Workspace or Microsoft 365. We manage setup, mailbox administration and the email authentication records (SPF, DKIM and DMARC) that protect your deliverability. Contact us for a tailored quotation.
Security and Performance Optimisation
SSL certificate installation, malware protection and speed optimisation, ensuring your website is trusted by visitors and favoured by search engines.
Custom Integrations
Connection of appointment booking systems, payment gateways, customer relationship management tools and email automation to streamline your business operations.
Pricing
Remote IT Support
$89 for a one-hour minimum session. Sessions that extend beyond the first hour are billed in 15-minute increments at $22.25 per increment.
No fix, no fee guarantee
No hidden costs or travel charges
Invoiced on completion of the work
Payment by bank transfer or PayPal
Typical Costs
Engagement
Duration
Cost
Straightforward resolution
Up to 60 minutes
$89
Email setup
Up to 60 minutes
$89
Virus removal
60 to 90 minutes
$89, plus $22.25 per additional 15 minutes
Full system optimisation
90 to 120 minutes
$89, plus $22.25 per additional 15 minutes
Ongoing Support Agreements
Monthly retainer packages for businesses start at $200 per month, including priority response, quarterly system health checks and discounted hourly rates.
All packages are fixed-price. Website projects require a 50% deposit to commence, with the balance due on completion.
Starter Site: $600
A fast, professional launch for sole traders, local trades and early-stage businesses that need credibility online.
Up to three pages (for example Home, Services and Contact) in a modern, mobile-responsive design
Secure contact form with email notifications and spam protection
Search optimisation fundamentals: page titles, descriptions, heading structure and XML sitemap
Cookie notice, SSL security certificate installation and custom favicon
Two-week delivery, subject to content readiness
30 days of post-launch technical support and fixes
Business Site: $1,250
A high-performance digital presence designed to generate enquiries, rank in search and build local authority.
Everything in the Starter Site
Up to eight custom-designed pages tailored to your brand identity
Blog, news or project case study section with categories
Advanced local search optimisation, Google Business Profile linking and interactive Google Maps integration
Google Analytics 4 and Google Search Console setup with enquiry tracking
Image compression and page speed optimisation
Social media feed integration, with click-to-call and WhatsApp chat buttons
45-minute one-on-one video walkthrough and a recorded guide for self-editing
Three-week delivery
60 days of post-launch support and minor adjustments
Custom Project: from $2,200
Tailored solutions for complex requirements, including e-commerce with Shopify, WooCommerce or custom payment integration. Scope and pricing are confirmed following an initial consultation.
Process
How Remote Support Works
Initial Enquiry. Submit a brief description of the issue through the contact form or by email. We will confirm whether it can be resolved remotely.
Schedule a Session. We agree on a convenient time and issue a secure Splashtop connection link, protected by 256-bit encryption.
Secure Connection. You open the link and grant permission, after which we can view your screen and work alongside you.
Resolution and Explanation. We resolve the issue and explain its cause so that you understand what occurred. Questions are welcome at any stage.
Invoice and Payment. An invoice is issued for the actual time worked. Payment is accepted by bank transfer or PayPal.
Remote support cannot address hardware failures such as damaged screens or faulty memory, issues requiring physical repair, devices that will not power on, or problems that require specialised equipment.
Client Feedback
Finally learnt to use Zoom without my grandson hovering. Grim was patient, clear, and I did not feel rushed once. Margaret T., Bairnsdale, VIC
Our café needed urgent EFTPOS software fixes. Grim connected remotely and had us back online before the lunch rush. James and Linda P., Sale, VIC
I needed a website for my building business. Grim delivered exactly what I asked for: fast, professional, and it looks great on phones. Steve M., Lakes Entrance, VIC
Frequently Asked Questions
Do you provide IT support in Bairnsdale and East Gippsland?
Yes. Grimace Remote is based in Bairnsdale and supports individuals and businesses throughout East Gippsland, including Lakes Entrance, Paynesville, Metung, Bruthen, Orbost, Omeo and Mallacoota. Support is delivered remotely over a secure connection, so no site visit is required.
How quickly can you assist?
Most issues are addressed within 24 hours of initial contact. For urgent matters, we typically respond within a few hours during business hours. Appointments are available seven days a week, including evenings.
What if my device will not power on?
Remote support requires a device that starts and has an active internet connection. Where this is not the case, we can offer telephone troubleshooting guidance or refer you to reputable local repair services in Bairnsdale and East Gippsland.
Do you offer ongoing IT support agreements?
Yes. For businesses requiring regular support, monthly retainer packages start at $200 per month. These include priority response times, quarterly system health checks and discounted hourly rates.
Can you build e-commerce websites?
Yes. We can integrate Shopify, WooCommerce or a custom payment solution. E-commerce projects start from $2,200, depending on complexity, product volume and required features.
Do you provide website hosting?
Yes. We provide managed website hosting on a reliable platform, such as Netlify, Vercel, Vultr or DigitalOcean, and handle the entire setup and deployment on your behalf. Hosting typically costs $10 to $50 per month, depending on traffic.
Can you set up a custom domain name and business email?
Yes. We assist with registering your domain name in your business name, manage your DNS records and renewals, and configure professional email addresses such as you@yourbusiness.com.au through Google Workspace or Microsoft 365, including the SPF, DKIM and DMARC records that protect email deliverability.
Which payment methods do you accept?
IT support is invoiced after the work is completed, payable by bank transfer or PayPal. Website projects require a 50% deposit to commence and the balance on completion, with bank transfer preferred.
Contact
To arrange a session or discuss a project, please send an enquiry using the form below or email support@grimaceremote.com.au.
Response Times
Enquiries are typically answered within a few hours during business hours, and within 24 hours outside business hours.
Availability
By appointment, seven days a week, including evenings.
For a Faster Response
Please include the following in your enquiry:
A brief description of your issue, or your project requirements
Your preferred contact method and availability
The level of urgency, where applicable
Areas We Serve
Grimace Remote is based in Bairnsdale and provides IT support and website development throughout East Gippsland, including Lakes Entrance, Paynesville, Metung, Bruthen, Eagle Point, Lindenow, Orbost, Omeo and Mallacoota. Remote support is available to clients anywhere in the region without the need for a site visit.
Business Details
Grimace Remote ABN 46 116 499 723 Bairnsdale, Victoria, Australia
