Grim sorted out our website and Google presence in no time. We were invisible online before — now customers find us every day. Highly recommend for any Gippsland business.
Based in Bairnsdale · Serving Gippsland & All of Australia
Fast, Honest IT Support & Website Design for Gippsland Businesses
Remote tech support, website design, and cybersecurity for Bairnsdale, East Gippsland, Sale, Traralgon and beyond — from someone who actually lives here.
No Fix No Fee
Since 2008
100% Remote
No Lock-in Contracts
Google Reviews
Grimace Remote
Trusted by 102+ satisfied customers across Bairnsdale and East Gippsland
Our Services
Everything your business needs — delivered remotely, no fuss.
Website Design & Development
Modern, fast, professional websites for East Gippsland & Australia
Why Grimace Remote is the best choice:
Based in Bairnsdale 3875, we understand regional businesses better than big-city agencies. We build practical, high-performing websites that help local customers find you and trust your business.
Pricing & What's Included
Starter Website — $1,400
- Up to 5 pages
- Fully mobile responsive
- SSL security + fast loading
- Contact form + Google Maps
- Basic local SEO
- 1 round of revisions
- 30 days free support
Professional Website — $2,400
- Up to 12 pages with custom design
- Advanced SEO + Google Analytics
- Blog/news section
- Staff training
- 2 rounds of revisions
- 60 days free support
E-Commerce Website — $3,400
- Full secure online store
- Payment gateway + inventory management
- Mobile shopping experience
- Basic marketing tools
- 3 rounds of revisions
- 90 days free support
Remote Technical Support
Fast help with computers, email, Microsoft 365 & networks
Why Grimace Remote is the best choice:
Operating from Bairnsdale, we provide honest, clear, and reliable remote support to businesses across East Gippsland and all of Australia. No travel fees, no complicated contracts, no pressure — just practical solutions.
Pricing & What's Included
$100 per hour (Minimum 1 hour, then billed in 15-minute increments)
✓ No Fix No Fee — if we can't solve it, you don't pay.
Every support session includes:
- Full diagnosis of your issue
- Secure remote screen sharing via Splashtop
- Plain English explanation throughout
- Complete fix where possible
- Prevention advice to avoid future problems
- Summary of work completed
Cybersecurity & Scam Recovery
Protection and fast recovery from hacks and scams
Why Grimace Remote is the best choice:
Regional Australian businesses are increasingly targeted by scams. We offer fast, effective recovery combined with practical prevention — tailored for small and medium businesses without in-house IT teams.
Pricing & What's Included
Scam / Hack Recovery — $195 per hour (Minimum 1 hour)
- Hacked email / Microsoft 365 recovery
- Malware and virus removal
- Phishing & scam cleanup
- Secure account reinstatement
- Detailed explanation and prevention plan
Cybersecurity Audits & Setup — Quoted per job (typically $100–$195/hr)
Simple, Transparent Pricing
No lock-in contracts. Pay only for what you use.
Starter Website
$1,400
One-time payment
- Up to 5 pages
- Mobile responsive
- SSL security
- Contact form
- Basic SEO
- 30 days free support
Most Popular
Professional Website
$2,400
One-time payment
- Up to 12 pages
- Mobile responsive
- SSL security
- Contact forms
- SEO optimisation
- 60 days free support
E-Commerce Website
$3,400
One-time payment
- Unlimited pages
- Product catalogue
- Payment processing
- Secure checkout
- Full SEO setup
- 90 days free support
No Fix No Fee
Remote Tech Support
$100
Per hour (min. 1 hour)
- Full diagnosis
- Secure screen sharing
- Plain English help
- Complete fixes
- Prevention advice
- No lock-in contracts
Emergency Available
Scam & Hack Recovery
$195
Per hour (min. 1 hour)
- Email recovery
- Microsoft 365 unlocking
- Malware removal
- Account reinstatement
- Security plan
- Fast response time
Cybersecurity Plan
Custom
Monthly retainer
- Regular security audits
- Staff training
- Password management
- Backup verification
- Priority support
- Custom package
What Clients Say
Real businesses across East Gippsland and beyond.
Our studio needed a fresh site fast. Grimace Remote delivered something beautiful and professional. The whole process was easy — no tech jargon, just results.
Had a serious scam attempt on our Microsoft 365 account. Grim was on it within the hour, locked everything down, and explained exactly what happened. Absolute lifesaver.
Local Tech Support You Can Actually Trust
Grimace Remote has been helping East Gippsland businesses since 2008. That's over 16 years of remote IT support, website builds, and cybersecurity work — all delivered without ever needing to step foot in your office.
Based in Bairnsdale, we know the region, we know regional businesses, and we know what it's like to need reliable tech help without a big-city price tag. No franchise, no outsourcing, no junior staff — just one experienced operator who takes your problems personally.
We use Splashtop for secure remote sessions, meaning your screen is shared only with you authorising every step. When a session ends, access is gone. No backdoors, no lingering connections.
No Fix No Fee means exactly that — if we can't solve your problem, you pay nothing.
16+
Years in business
Est. 2008
Est. 2008
100%
Remote delivery
No travel fees
No travel fees
$0
If we can't fix it
No Fix No Fee
No Fix No Fee
2hr
Response time
Business hours
Business hours
Secure by Default
Every remote session runs through Splashtop with full encryption. Access ends the moment the session does.
Plain English Always
No jargon. No condescension. We explain what went wrong, what we fixed, and how to avoid it happening again.
Genuinely Local
Not a city agency with a regional checkbox — actually based in Bairnsdale 3875, East Gippsland.
No Lock-in
Pay per session. No retainer required, no contracts to sign, no pressure to keep buying services you don't need.
Stability Beats Urgency
We believe in structured engagement. No pressure. No hidden fees. No surprise calls. Just clear communication, honest pricing, and practical solutions that actually solve your problems. When you work with Grimace Remote, you get a partner focused on long-term stability — not just quick fixes.
Get Started
Tell us what you need. We'll respond within 2 hours.