Privacy Policy

Last updated: May 12, 2026

1. Introduction

Grimace Remote ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

2. Information We Collect

We only collect information that is necessary to provide our remote IT and web design services. This includes:

• Name and contact details (email address, phone number).
• Technical details about your computer or website during support sessions.
• Payment information for invoicing purposes.

3. Use of Information

We use your information to:

• Respond to your support requests and enquiries.
• Deliver remote IT support and website design services.
• Send invoices and process payments.
• Improve our website and services.

4. Data Security

We take the security of your data very seriously. During remote support sessions, we use industry-standard secure tools. We do not store your passwords or sensitive banking details.

5. Third-Party Sharing

We do not sell or trade your personal information. We may share information with trusted third parties (such as hosting providers or payment processors) only as necessary to deliver our services.

6. Your Rights

You have the right to access, correct, or request the deletion of your personal information. Please contact us via our website form if you have any privacy-related concerns.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at via the contact form on our website.